FAQ

How do I visit the WES Canada website?
You can go directly to the WES Canada website here or click on "United States" on the top left-hand corner of the page and click on "Canada&q...
Mon, 26 Apr, 2021 at 5:45 PM
What should I do if I cannot create an account?
Please submit your concern to customer service and select "Website Issue" as the category.
Tue, 19 Jan, 2021 at 5:00 PM
Why do I need a WES evaluation?
A WES credential evaluation report authenticates your foreign credentials and provides an assessment of your studies in U.S. terms. This report will help a...
Tue, 19 Jan, 2021 at 5:00 PM
Which evaluation package should I choose?
You should check with the institution(s) that will use your evaluation to make sure you order the evaluation package they need.   Visit our Evaluations an...
Tue, 19 Jan, 2021 at 5:00 PM
How long does it take to receive verification from an institution?
The amount of time required to verify document depends on the institution to which WES sent the request.  Some institutions respond quickly but others can t...
Tue, 19 Jan, 2021 at 5:00 PM
I selected the wrong evaluation type. How do I change my order?
For submitted applications, please send your request to customer service. If you have not yet submitted your application, you can change your evaluation typ...
Mon, 26 Apr, 2021 at 6:09 PM
What is WES ICAP?
The WES International Credential Advantage Package (ICAP) is a service provided by WES where an applicant's verified transcripts and evaluation report a...
Mon, 15 Jan, 2024 at 7:01 PM
Do I need to apply to WES first or to SOPHAS?
Complete the SOPHAS application first and get a Centralized Application Service (CAS) identification (ID) number. You need the CAS ID# to apply for a WES e...
Mon, 26 Apr, 2021 at 6:13 PM
I never received my evaluation report, but My Account says it is complete.
You can view your completed evaluation and see when the printed copy was shipped by clicking on "Track My Package" in My Account.   Please use t...
Mon, 26 Apr, 2021 at 6:17 PM
How long do you keep my records?
Standard U.S. Document-by-Document and Course-by-Course evaluation reports do not expire.  If you have selected the International Credential Advantage Pack...
Mon, 17 Jan, 2022 at 10:06 PM

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