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  • Glossary of Terms
  • India FAQ
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  • Required Documents
  • United Kingdom FAQ
What is WES' address?
WES has made changes to further enhance the services we provide to those whose institutions only issue academic documents in hard copies. Starting January 10, 2022 we will have a single WES Global Documentation Centre address for all U.S. and Canadian evaluations. Please use this new mailing address, which supports faster processing times. 


By Postal Mail:

WES Reference No.: _______________

WES Global Documentation Centre

PO BOX 2008 STN MAIN

NEWMARKET ON, L3Y 0G5


By Express Courier:

WES Reference No.: _______________

WES Global Documentation Centre

14 - 145 Industrial Pkwy South

Aurora ON, L4G 3V5

Canada


Note: Documents cannot be hand-delivered to WES.


If you have not yet mailed us your documents, please use this address and share it with any relevant institutions. If your documents are already on the way, they will be forwarded to this address; no further action is needed. Rest assured, documents already on the way will not be affected.


Please be aware that this address is a global document processing centre, and there are no specialists on site with access to information about the status of your report. No walk-ins are permitted, and we will strictly respect current public health guidelines. 





Can I drop off documents at your office?
All documents must be mailed to WES. Documents cannot be delivered in person.


WES has made changes to further enhance the services we provide to those whose institutions only issue academic documents in hard copies. Starting January 10, 2022 we will have a single WES Global Documentation Centre address for all U.S. and Canadian evaluations. Please use this new mailing address, which supports faster processing times.  

 
Our mailing address is:
 
By Postal Mail:

WES Reference No.: _________________

WES Global Documentation Centre
PO BOX 2008 STN MAIN

NEWMARKET ON,  L3Y 0G5

Canada

 

By Express Courier: 

WES Reference No.: _________________

WES Global Documentation Centre

14 – 145 Industrial Pkwy South

Aurora ON,  L4G 3V5

Canada


We do have arrangements with many institutions to accept electronic documents sent through official and secure channels. Please contact your institution to determine whether they have this capability.




How do I send my report to the Fashion Institute of Technology (FIT)?

Please refer to the FIT undergraduate or graduate school page for information and instructions for a WES credential evaluation.

How do I cancel my evaluation?

If your evaluation or file has not been completed, you can submit your request to customer service. A $50 processing fee applies upon cancellation. Completed evaluations cannot be canceled and fees cannot be refunded.

What should I do if I have more credentials than I am able to enter in the online application?
If you have more than five academic credentials, please contact us with the following information for each additional credential you want to add:
  • Country or territory of education
  • Name of the institution
  • Name of the credential
  • Years of attendance
  • Date of award
What should I do if I have questions about my completed evaluation report?

Please send your questions to customer service. All inquiries must must be submitted in writing.

What Chinese academic qualifications does WES evaluate?

WES evaluates all secondary (senior high school) and post-secondary (higher education) qualifications earned through programs and institutions that are recognized by China's Ministry of Education. That includes transcripts, examination results, graduation certificates, and degree certificates.


How can I get a copy of my academic records from WES?

Please contact your institution for a copy. WES does not provide copies of academic records to applicants.  

My institution is unable to provide a complete academic transcript for my credential as the records are no longer available. Can you still evaluate my study?

If there are no records available, we will only be able to produce a document-by-document report for your credential. Please request your institution to send us an official confirmation of award letter and upload your final certificate via the My Account page. The confirmation of award letter should include the name of your credential, field of study, year of award, and biographical data. The letter should also indicate that the institution no longer has your records.

How will I receive payment if my account shows I am owed a refund?

You should receive your refund in the same manner that you made your payment. Please allow one week for credit/debit card refunds and four weeks for Western Union refunds.  


If for some reason WES is not able to issue a refund to your credit or debit card (such as an expired card), we will send you an electronic check for the refund amount.


Note:  An electronic check will be sent to the email address associated with your WES account if you paid by credit card and the credit card payment on file is more than two years old.


 

How do I apply for a WES evaluation?

Complete our online application to get started.

I studied in India. I have attested marksheets in a sealed envelope, so can I submit the documents myself?

Yes. In most cases, if the envelope has not been opened, and it is properly stamped or signed, we will accept it. You can learn more about sealed envelopes here. 


You can confirm that your institution qualifies by reviewing your Required Documents.

More help is available by phone or email.   Contact Us

Help Videos
  • Walkthrough of the WES Standard US Application:


    Walkthrough of the WES U.S. Application
  • The WES Evaluation Process Explained
  • How to Upgrade Your Completed Evaluation Report
  • What is a Sealed Envelope?
  • Tour of WES My Account
  • How to Make a Credit Card Payment
  •  .

    How to Order a Duplicate WES Report