Please contact your institution for a copy. WES does not provide copies of academic records to applicants.
If there are no records available, we will only be able to produce a document-by-document report for your credential. Please request your institution to send us an official confirmation of award letter and upload your final certificate via the My Account page. The confirmation of award letter should include the name of your credential, field of study, year of award, and biographical data. The letter should also indicate that the institution no longer has your records.
You should receive your refund in the same manner that you made your payment. Please allow one week for credit/debit card refunds and four weeks for check or Western Union refunds.
If for some reason WES is not able to issue a refund to your credit or debit card (such as an expired card), we will send you a check for the refund amount.
Files that are incomplete remain open until all required documents, information, verification, and payment are received. Visit My Account to check the status of your application.
Files that are on hold remain on hold until all required documents, information, verification, and payment are received. Visit My Account to check the status of your application.
If your evaluation or file has not been completed, you can submit your request to customer service. A $50 processing fee applies upon cancellation. Completed evaluations cannot be canceled and fees cannot be refunded.
- Country or territory of education
- Name of the institution
- Name of the credential
- Years of attendance
- Date of award
Please send your questions to customer service. All inquiries must must be submitted in writing.