I never received my evaluation report, but My Account says it is complete.

You can view your completed evaluation and see when the printed copy was shipped by clicking on "Track My Package" in My Account.
Please use the estimated delivery time below as a guide on when you will receive your printed report. 

 Shipping Method 

 Estimated Time
  (within U.S. or  Canada) 

 Estimated Time
  (International  destinations) 


 Standard mail 

 3-5 business days

 Up to 30 business days


 Courier service

 1-3 days

 Up to 5 days


If you do not receive your report within the estimated time shown above, please notify customer service.

More help is available by phone or email.   Contact Us

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