Contact Us (For Applicants)
If You Already Have a WES Application
For the fastest and most accurate assistance:
- Log in to your Account Portal.
- Click the Help widget in the lower‑right corner of your screen.
- Select Contact Us.
Submitting your inquiry through your account automatically links it to your WES Reference Number, allowing our team to respond more efficiently.
If You Have Not Yet Created a WES Account
You can get started by creating one here: Create an Account.
Online Contact Form Availability
The online Contact Us form is available Monday–Friday.
It is unavailable on weekends when our customer service center is closed.
Contacting WES (For Partners)
If you are an existing WES partner — including Academic Institutions, Employers, Government and Immigration Agencies, Licensing Bodies, and Regulatory Boards — and you need support, please contact us through our Partner Support channel: Contact Partner Support by clicking Meet with an Expert
If your organization is not yet partnered with WES and would like to learn more, you can Meet with an Expert to explore partnership opportunities: Explore Partnership Opportunities
Sending Your Documents to WES
- Walk‑in service is not available.
- All hard-copy paper documents must be sent by postal mail or express courier to our Global Documentation Centre.
- Include your WES Reference Number on all envelopes and documents to prevent delays in processing.
Electronic Document Submission
NOTE: WES accepts electronic documents from an expanding list of institutions. If your institution does not yet have an approved method for sending digital documents to WES, please ask them to complete a Digital Partnership Form.
Sending Documents by Postal Mail:
WES Reference No.: _______________
WES Global Documentation Centre
PO BOX 2008 STN MAIN
Newmarket, ON L3Y 0G5
Canada
Sending Documents by Express Courier:
WES Reference No.: _______________
WES Global Documentation Centre
14–145 Industrial Pkwy South
Aurora, ON L4G 3V5
Canada
Telephone Support
- U.S.: (+1) 800‑361‑3106
- Canada: (+1) 800‑361‑6106
- Fax: (+1) 212‑739‑6100
Customer Service Hours: Monday–Friday, 7:00 AM–7:00 PM Eastern Time