How will I receive payment if my account shows I am owed a refund?

You should receive your refund in the same manner that you made your payment. Please allow one week for credit/debit card refunds and four weeks for check or Western Union refunds.  

If for some reason WES is not able to issue a refund to your credit or debit card (such as an expired card), we will send you an electronic check for the refund amount.


Note: For check refunds, an electronic check will be sent to the email address associated with your WES account:

  • If you paid by check and require a refund
  • If you paid by credit card and the credit card payment on file is more than two years old


 

More help is available by phone or email.   Contact Us

Help Videos