Help CenterHelp Center Account Status The document sent to WES was in an open envelope. WES requires that academic documents come in a sealed envelope that is stamped or signed across the back flap by the appropriate official.

The document sent to WES was in an open envelope. WES requires that academic documents come in a sealed envelope that is stamped or signed across the back flap by the appropriate official.

WES requires sealed envelopes as part of the document authentication process. If an envelope is open when it reaches WES, we cannot proceed. The only exception to this rule is if a U.S. or Canadian customs agency opens your envelope for a security check. They will leave us a note specifying what they have done, so we can usually proceed in this circumstance. If you receive this status update via email, please send us an envelope that is appropriately sealed.