FAQ

Can I add WES Verification+ to an existing application?
No. WES Verification+ must be selected before you complete and submit your application. It cannot currently be added to an application after the order has b...
Wed, 7 Oct, 2026 at 11:25 AM
How do I upload my documents for verification?
Upload your documents directly to Qualification Check using the secure link available through your WES account. To prepare your documents: Gather all...
Wed, 7 Oct, 2026 at 11:26 AM
Do I need to create a separate QC account?
No. The secure link in your WES account will take you directly to QC. You do not need to create a separate account or sign in to QC independently.
Wed, 7 Oct, 2026 at 11:27 AM
What happens if QC needs additional or clearer documents?
WES will notify you if documents are missing, incomplete, or unclear. The notification will explain what is required and provide a secure link for uploading...
Wed, 7 Oct, 2026 at 11:28 AM
What happens after I submit my documents?
After you upload your documents: QC reviews the documents you submitted. QC contacts your institutions and manages the verification process. QC foll...
Wed, 7 Oct, 2026 at 11:29 AM
How long does verification take?
Verification timelines vary depending on the institution and how quickly it responds. WES and QC will continue to manage outreach and follow-up during the v...
Wed, 7 Oct, 2026 at 11:29 AM
What happens if QC cannot verify my documents?
If QC is unable to complete verification, the documents and verification results will be returned to WES. WES will notify you and explain the next steps for...
Wed, 7 Oct, 2026 at 11:30 AM
Can I cancel WES Verification+ without cancelling my application?
No. WES Verification+ cannot be removed or cancelled separately after your application has been submitted. To remove the service, you must cancel your e...
Wed, 7 Oct, 2026 at 11:31 AM
Can I receive a refund for WES Verification+?
The WES Verification+ fee is non-refundable, and partial refunds are not available. A refund cannot be issued for Verification+ while the remainder of the a...
Wed, 7 Oct, 2026 at 11:32 AM
What is the difference between Standard and WES Verification+?
With the Standard process, you are responsible for gathering the required documents, contacting and following up with your institutions, and arranging deliv...
Wed, 7 Oct, 2026 at 11:51 AM