FAQ

Does WES offer promotional codes?
WES does not offer promotional codes for our services.
Tue, 19 Jan, 2021 at 5:08 PM
I selected the wrong payment method. How do I change it?
You do not need to take any additional steps if you would like to use a different payment method from the one you previously selected. When you log into you...
Tue, 20 Apr, 2021 at 9:29 AM
I forgot to put my reference number on my documents. What can I do?
If you have a tracking number, please use the Track My Package option in My Account (under your account timeline).  If you are encountering issues with the ...
Mon, 10 May, 2021 at 11:01 AM
Where can I find a list of universities WES recognizes and evaluates?
WES does not have such a list available. Our evaluators regularly research different schools, programs, and education systems, so we encourage you to start ...
Mon, 10 May, 2021 at 11:03 AM
I studied in the country formerly known as Macedonia. How can I find my country or territory of education?
Please select North Macedonia as your country or territory of education. 
Thu, 10 Jun, 2021 at 1:15 AM
WES received your translations, but they are missing information and cannot be used to prepare your evaluation.
If you received this status update via email, the translations we received are missing pages. Please submit a complete translation that corresponds to the o...
Mon, 10 May, 2021 at 11:05 AM
WES received your translations, but they are not precise, word-for-word translations and cannot be used to prepare your evaluation.
If you received this status update via email, the translations we received do not correspond to the original language document(s).  We cannot proceed unless...
Mon, 10 May, 2021 at 11:06 AM
How do I know if WES received my documents?
You can check the delivery status of documents sent by courier using "Track My Package" in My Account.   If you submitted an application, you c...
Wed, 2 Nov, 2022 at 4:19 PM
I studied in Nigeria. Will you accept my notification of result instead of a degree certificate?
Yes, as long as the notification of result includes your credential name and year of award. Please do not send a record of your grades as our evaluators wil...
Tue, 19 Jan, 2021 at 5:08 PM
Will WES evaluate all of my credentials?
WES evaluates formal academic credentials from institutions it considers to be recognized in other countries. WES also reserves the right to not evaluate do...
Mon, 10 May, 2021 at 11:09 AM

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