FAQ

How can I get a copy of my academic records from WES?
Please contact your institution for a copy. WES does not provide copies of academic records to applicants.  
Tue, 19 Jan, 2021 at 5:07 PM
How will I receive payment if my account shows I am owed a refund?
You should receive your refund in the same manner that you made your payment. Please allow one week for credit/debit card refunds and four weeks for check o...
Tue, 19 Jan, 2021 at 5:08 PM
How do I apply for a WES evaluation?
Complete our online application to get started.
Tue, 19 Jan, 2021 at 5:08 PM
How long does WES keep files open?
Files that are incomplete remain open until all required documents, information, verification, and payment are received. Visit My Account to check the statu...
Tue, 19 Jan, 2021 at 5:08 PM
How long will WES keep my application on hold?
Files that are on hold remain on hold until all required documents, information, verification, and payment are received. Visit My Account to check the statu...
Tue, 19 Jan, 2021 at 5:08 PM
Can I change my evaluation report from WES Basic to WES ICAP?
Yes, you can upgrade to the WES ICAP report if your transcripts were received by WES after January 1, 2007. To upgrade, visit My Account.
Tue, 19 Jan, 2021 at 5:08 PM
What should I do if my documents were sent before I applied?
You must submit an application to confirm that your documents have arrived at WES.
Tue, 19 Jan, 2021 at 5:08 PM
Why is my last name capitalized in my completed evaluation report?
The last name (family name) is capitalized on WES evaluation reports because it is stored this way in our database.
Tue, 19 Jan, 2021 at 5:08 PM
High school diploma
High school diploma A diploma or certificate that represents the successful completion of high school/secondary school.
Tue, 19 Jan, 2021 at 5:08 PM
How has the COVID-19 pandemic affected WES operations and processing times?
WES has been open throughout the pandemic. Our offices temporarily closed, but they are now operational in both the U.S. and Canada.  We remain fully co...
Mon, 17 May, 2021 at 5:34 PM

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