FAQ

Can I track my order without a tracking number?
No, tracking is unavailable with standard postal delivery. You can track your order only if you selected courier service.
Tue, 19 Jan, 2021 at 5:08 PM
How do I get a receipt for my order?
If you need a copy of your receipt, please visit your My Account page, click Account Menu, then click Order History. Below your reference number, click Prin...
Mon, 14 Mar, 2022 at 4:49 PM
What are the benefits of the verification process for me?
The verification of academic documents is part of the WES evaluation process.  Although the verification of documents can take time, the end result will pro...
Tue, 19 Jan, 2021 at 5:08 PM
My file has been placed on hold for verification. What does this mean?
This means that WES has sent your academic documents back to the issuing institution for verification. The evaluation will proceed after WES receives a resp...
Tue, 19 Jan, 2021 at 5:08 PM
I have only one name. How do I complete my application?
If you have only one name, please enter it as either your first name or surname. In the field that does not have a name, please enter a period symbol (.). T...
Thu, 1 Jul, 2021 at 5:33 PM
When should I apply for a WES evaluation?
You should complete the WES online application as early as possible. Some institutions can take several weeks to send your academic records.
Tue, 19 Jan, 2021 at 5:08 PM
Can my institution send my degree certificate and transcript in the same envelope?
Multiple documents can be sent by one institution in the same sealed envelope.
Tue, 19 Jan, 2021 at 5:08 PM
What is HST?
Harmonized Sales Tax (HST) is a mandatory tax in Canada that combines a federal goods and services tax and a provincial sales tax. HST is mandated by the Ex...
Mon, 19 Apr, 2021 at 3:27 PM
Verification
Verification WES verifies documents by sending them back to the institutions that issued them with a request that they verify or confirm their authenticity...
Tue, 19 Jan, 2021 at 5:08 PM
What is a WES reference number?
You will receive a reference number after you have completed the online application. For prompt processing, please include your reference number on all enve...
Tue, 19 Jan, 2021 at 5:08 PM