FAQ

What is WES' address?
WES has made changes to further enhance the services we provide to those whose institutions only issue academic documents in hard copies. Starting January 1...
Fri, 14 Jan, 2022 at 12:05 AM
Can I drop off documents at your office?
All documents must be mailed to WES. Documents cannot be delivered in person. WES has made changes to further enhance the services we provide to those w...
Fri, 7 Jan, 2022 at 4:00 PM
How do I send my report to the Fashion Institute of Technology (FIT)?
Please refer to the FIT undergraduate or graduate school page for information and instructions for a WES credential evaluation.
Tue, 19 Jan, 2021 at 4:59 PM
How do I cancel my evaluation?
If your evaluation or file has not been completed, you can submit your request to customer service. A $52 processing fee applies upon cancellation. Complete...
Tue, 2 Jan, 2024 at 12:15 AM
What should I do if I have more credentials than I am able to enter in the online application?
If you have more than five academic credentials, please contact us with the following information for each additional credential you want to add: Country ...
Thu, 10 Jun, 2021 at 1:27 AM
What should I do if I have questions about my completed evaluation report?
Please send your questions to customer service. All inquiries must must be submitted in writing.
Tue, 19 Jan, 2021 at 5:00 PM
Regionally accredited institution
Regionally accredited institution An institution that has been academically recognized by one of the regional accrediting bodies in the U.S.
Tue, 19 Jan, 2021 at 5:00 PM
How can I fix a mistake on my application?
If your evaluation has not been completed:  You can make the following changes to your order through My Account: Change your contact information Add or ...
Mon, 1 Feb, 2021 at 4:39 PM
How do I change my order to a Course-by-Course evaluation?
For an evaluation that is in-progress:  Submit your request to customer service by using our contact form. Make sure to select "Change of Evaluation T...
Tue, 19 Jan, 2021 at 5:00 PM
What should I do if I cannot access My Account?
You can sign into My Account by using the user ID/email address and password from your application.   If you do not remember your login information, you c...
Wed, 5 Jul, 2023 at 11:05 AM